Shipping & Returns
Shipping Policy
We aim to carefully prepare and dispatch all orders promptly. Free Shipping typically takes 3–8 working days, while Express Shipping takes 2–5 working days.
Delivery times may vary depending on your location and the service selected at checkout.
Once your order has been dispatched, tracking details will be provided where available.
Please ensure your delivery address is accurate, as changes may not be possible once an order has been dispatched.
While we always strive to deliver on time, occasional delays caused by our delivery partners may occur.
Return & Exchange Policy
We want you to be completely satisfied with your purchase and accept returns within 30 days of delivery.
Items must be unused, in their original condition and, where applicable, returned with their original packaging.
Please contact our customer service team before returning an item so we can provide the appropriate return instructions.
Unless an item is faulty or incorrect, return postage costs are the responsibility of the customer.
Once your return has been received and inspected, we will process your refund to the original payment method.
Refunds are normally issued within 5–10 working days after approval, depending on your payment provider.
Certain products may be excluded from returns where required for hygiene, safety or other applicable reasons.